TERMS AND CONDITIONS

INTRODUCTION

You must be of legal age to enter into a binding agreement in order to accept the Agreement. If you do not agree to the General Terms, do not use any of our Services. If you agree to the General Terms and do not agree to any Service Specific Terms, do not use the corresponding Service. You can accept the Agreement by checking a checkbox or clicking on a button indicating your acceptance of the A agreement or by actually using the Services.

In this section we explain how to subscribe to Repotic and use our services. When you see a word in bold, it will have the same corresponding meaning every time it’s used within these terms.

1. You and Repotic: When we say you or your, we mean both you and any entity or firm you’re authorised to represent. When we say Repotic, we, our or us, we’re talking about the ACCUAI Software private Limited entity you pay fees to based on the Repotic’s product you’re using.
2. Our services: Our services consist of all the services we provide now or in the future.
3. Creating a subscription: When you create a subscription to use our services and accept these terms, you become a subscriber. If you’re the subscriber, you’re the one responsible for paying for your subscription.
4. The right to use our services: Whether you’re a subscriber or a free trial user, we grant you the right to use our services (based on your subscription type) for as long as the subscriber continues to pay for the subscription or validity of free trial, until the subscription is terminated.
5. Subscriber role: As a subscriber, you take full responsibility for controlling how your subscription is managed and who has access to it. It’s quite a big deal!
   Because Repotic stores vital and sensitive information, we strongly recommend that you do not grant account access to third parties.> Please ensure that your account is only accessed by authorized personnel within your own organization. br As the account owner, you are the one responsible for:
   
   • Controlling access: Deciding who gets to use your account and ensuring they are trusted, internal team members.
   • User actions: Taking full responsibility for the actions of anyone has access into your workspace, including any data leaks that happen if you choose to share access of subscription with others.
   • Billing: make sure your subscription is renewed before due date for uninterrupted service.
6. Your responsibilities: You promise that you’ll keep your information (including a current email address & Mobile Number) up to date. You’re also responsible for protecting your username and password from getting stolen or misused. You should ensure that passwords are very strong and not easily guessable. The stronger the password the better!
7. When we introduce new or revised services: Since we’re always thinking about how to make Repotic the best it can be. We regularly expand our services. For new or updated services, there might be additional terms. We’ll let you know what those terms are before you start using those services. Where this occurs, we’ll endeavour to notify you where practical (for example, by email, on our blog, or within our services when you log in).
8. What we own: We own everything we’ve put into our services unless otherwise stated and excluding content owned by others. This includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.
   
   
   Pricing
   
   Unless you’re in a free trial or other offer period, you’ll need to pay for a subscription based on the pricing of your selected plan. The pricing details and other terms of your subscription are explained when you select your plan.
9. Trial subscriptions: When you first sign up, you can opt for a free trial, based on the terms specified at the time. Once your free trial ends, your access will be temporarily paused. If you choose to continue using our services, you will need to manually select a subscription plan and make a payment. We do not automatically bill you or auto-renew subscriptions, so you are always in full control of your payments.
10. Repotic pricing plans: Your use of our services generally requires you to pay a subscription fee based on your subscription type (the subscription fee). The pricing plan consists of the subscription and subscription fees we offered you, including payment and cancellation terms. We may update or amend the pricing plan from time to time. The terms of the pricing plan form part of these terms. As with any other changes to our terms, changes to the pricing plan won’t apply retrospectively and, if we make changes and you’re a subscriber, we’ll make every effort to let you know (for example, by email, on our blog, or within our services when you log in). Subscription fees may be inclusive or exclusive of transactional taxes (like GST), as reflected in the pricing plan.
11. Taxes for your use of our services: You’re responsible for paying all other external fees and taxes (other than GST) associated with your use of our services wherever levied. Your responsibility includes withholding tax if it applies, unless we already process that withholding tax.
12. Additional services: Depending on how you use our services, you may be able to take advantage of additional services that Repotic offers. These might incur an additional fee that we’ll let you know about when you sign up for those services.
13. Importance of timely payments: To ensure uninterrupted access to our services, you need to renew your subscription before your current plan expires. If you fail to renew on time, a few things will happen:
    • Suspended Access: We may suspend your access to the subscription until payment is made.
    • Lapsed Pages: Any unused balance pages will expire and be removed from your account. (These pages are only carried forward if you renew before your due date!)
    • Loss of Offers: You will no longer be eligible for any promotional pricing or special renewal offers.
14. Refund Policy: All subscription fees are non-refundable. Once a payment has been debited from your account for a subscription period, we do not provide refunds or credits for partial months of service, downgrades, or unused time—even if you haven't used the service at all.
    
    
    Data use and privacy
    
    This section sets out how Repotic uses data to provide our services to you and where you can find information about how we deal with personal data.
15. Use of data: When you enter or upload your data into our services, we don’t own that data but you grant us a licence to use, copy, transmit, store, analyse, and back up all data you submit to us through our services, including personal data of yourself and others, to: enable you to use our services; allow us to improve, develop and protect our services; create new services; communicate with you about your subscription; send you information we think may be of interest to you based on your marketing preferences; and disclose to third party service providers and partners to enable and support such purposes.
16. Use of your own personal data: We respect your privacy and take data protection seriously. You acknowledge that our Privacy Policy describes how we process your own personal data that you enter into Repotic.
17. Use of personal data you enter about others: Our Privacy Policy also applies to the personal data that we process on your behalf (such as personal data of your customers, suppliers and employees).
18. Security incident notifications: Our Privacy Policy set out our obligations if we become aware of a security incident concerning personal data we process on your behalf. Depending on the nature of the incident, and the location of your affected contacts, you may be required to assess whether the incident must be reported to relevant authority. We think you’re best placed to make this decision, because you’ll have the most knowledge about the personal data you have entered in your Repotic subscription.
    
    
    Confidential information
    
    We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.
19. Keeping it confidential: While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so.
20. INTELLECTUAL PROPERTY AND ACCEPTABLE USE: All Content included on the Website, unless uploaded by Users, is the property of Repotic, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
    
    PROHIBITED USE
    
    You may not use our website or services for any of the following purposes:
    • In any way that causes damage to the website or interferes with any other person’s ability to use or enjoy the services..
    • In any way that is harmful, unlawful, illegal, abusive, harassing, threatening, or in breach of any applicable law, regulation, or governmental order.
    • Making, transmitting, or storing electronic copies of our copyrighted content or underlying software without our explicit written permission.
    
    
    
    Security
    
    We take security seriously and you should too! To help protect our services and your data, we offer added security features such as multi-factor authentication.
21. Security safeguards: We’ve invested in technical, physical and administrative safeguards to do our part to help keep your data safe and secure. While we’ve taken steps to help protect your data, no method of electronic storage is completely secure and we cannot guarantee absolute security. We may notify you if we have reason to believe that someone has accessed (or may be able to access) your account without authorisation and we may also restrict access to certain parts of our services until you verify that access was by an authorised user.
22. Account security features: We may introduce security features to make your account more secure, such as multi-factor authentication. We may require you to adopt some of these features. Where we make the use of security features optional, you’re responsible (meaning we’re not liable) for any consequences of not using those features. We strongly encourage you to use all optional security features.
23. Playing your part to secure your data: You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately.
    
    Apps and third-party products – add afterwards
    
    To help make your Repotic experience as seamless and powerful as possible, our ecosystem includes integrations with products and services from other companies.
24. Other services: Some of our features, such as the Tally Connector, rely on integrations with third-party services. When you use these features, you may also be subject to the terms and conditions of those third-party providers (such as Tally's terms of service). Please note that Repotic is not responsible for the performance, availability, or data policies of any third-party services.
    
    
    Maintenance, downtime and data loss
    
    We really try to minimise any downtime, but sometimes it’s necessary so we can keep our services updated and secure. You also may have occasional access issues and may experience data loss, so backing up your data is important.
25. Availability: We strive to maintain the availability of our services and provide online support. On occasion, we need to perform maintenance on our services, and this may require a period of downtime. We try to minimise any such downtime. Where planned maintenance is being undertaken, we’ll attempt to notify you in advance but can’t guarantee it.
26. Access issues: You know how the internet works – occasionally you might not be able to access our services and your data. This might happen for any number of reasons, at any time.
27. Data loss: Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our services. We strongly encourage you to regularly export and back up your data. While we implement robust safeguards, Repotic is not liable for any data loss, corruption, or the resulting consequences.
28. Problems and support: If you have a problem, we have excellent FAQ available website that should help you with most situations. If you’ve already tried it and still need help, you can contact our support team.
29. Modifications: We frequently release new updates, modifications and enhancements to our services, and in some cases discontinue features. Where this occurs, we’ll endeavour to notify you where practical (for example, by email, on our blog, or within our services when you log in).
    
    In situations where the government enforces changes in laws or the e-commerce platform implements format changes, we understand the need to thoroughly research and test these modifications before implementing them on our website. However, in cases where services must be delivered within a specified deadline, (ex. - return filing), Repotic will provide the customer with a clear estimation of the time required to fulfil the service. We kindly request the customer's cooperation to ensure a timely delivery of the services by working together with Repotic. In case of any delay in order fulfilment, Repotic shall not bear the cost of any interest or penalty that may be imposed on customers by other parties.
    • Customers are fully responsible for utilizing any services or features displayed on our website. Repotic want to clarify that Repotic are not accountable for the functionality or consequences of these features.
    • Repotic is governed by the laws of the country. Repotic will carry out its business in good faith with complete transparency. Repotic reserves the right to refuse any order that it cannot deem to fulfil within the legal and regulatory framework of the country.
    
    
    Do’s and don’ts
    
    
30. No-charge or beta services: Occasionally we may offer a service at no charge – for example a beta service, or a time-limited trial account. Because of the nature of these services, you use them at your own risk.
    
    Termination
    
    
31. Subscription period: Your subscription continues for the period covered by the subscription fee paid.
32. Renewal: To keep using our services, you must pay the renewal fee at the end of your billing period. Provided you continue to pay the subscription fee, these terms automatically continue for a further period. Remember to renew before your current plan expires so you don't lose your unused balance pages or experience service downtime!
33. Termination by Repotic: Repotic may choose to terminate your subscription at any time by providing you with one month’s written notice in advance. Repotic may also terminate or suspend your subscription or access to all or any data immediately if:
    • you breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach,
    • you breach any of these terms and the breach cannot be remedied, or
    • You fail to manually renew your subscription and pay the applicable fees before your due date.
    If your account is suspended for non-payment, you can reactivate your subscription by paying the outstanding renewal fees in full. However, please remember the consequences of late renewal: you will be subject to any pricing plan changes that occurred during your suspension, your unused balance pages will permanently lapse, and you will lose eligibility for any promotional offers.
34. Retention of your data: Once a subscription is suspended or terminated, your account is archived and you will no longer be able to access the data you submitted or created. We will retain this data for a limited period in accordance with our data retention policy. During this retention period, you can reactivate your subscription and regain access to your data by paying the applicable renewal fees.
    
    Liability and indemnity
    
    This section is important as it outlines liability terms between us and subscribers, so we urge you to read it closely and in full.
35. You indemnify us: You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us arising from your use of our services or any third-party product, except for losses arising from:
    • a breach of these terms by Repotic, its employees, or
    • any gross negligence, wilful misconduct, fraud or material error that was solely the responsibility of Repotic, its employees.
    For this indemnity, Repotic will take reasonable mitigation measures where possible to mitigate our losses.
36. Limitation of liability: Our liability to you in connection with our services or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:
    • We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.
    • For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups.
    • Our total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability arose.
    
    
    
    Dispute Resolution and Jurisdiction of Courts
    
    This section outlines how disputes may be resolved.
37. Dispute resolution: Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting our support team.
    In the event of any dispute/claims arising out of or in connection with these Terms, the said dispute/claim shall be resolved amicably at the first instance within 30 (thirty) business days by the Parties. Thereafter, any dispute pertaining to the terms and conditions of this Agreement which cannot be settled amicably within the aforesaid period shall be settled by a sole arbitrator to be appointed by mutual agreement of the Parties. The place of arbitration shall be Surat, Gujarat. The language of the arbitration shall be English. Any award of the arbitrator whether interim or final shall be subject to the jurisdiction of the courts in Surat alone. you and we agree that any dispute must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
    
    Additional Terms
    
    Here we set out some additional terms. Take a read as they cover important issues.
38. GENERAL: You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
    If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
    Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
    • You can contact Repotic by email on the support@repotic.in
    • Repotic reserves the right to offer special discounts on its services to customers from time to time. Customers can take advantage of the special offer available in their customer accounts directly, without the need for any coupon code, as long as they meet the respective conditions.
    We are committed to maintaining a respectful and professional relationship with our customers. However, any abusive, threatening, or harassing behaviour directed toward Repotic staff or experts will not be tolerated. In such events, Repotic reserves the right to immediately terminate your account and agreement. No refunds will be provided in the event of termination for abusive behaviour.
39. No professional advice: Just to be clear, Repotic isn’t a professional services firm of any sort, and isn’t in the business of giving any kind of professional advice. We may provide you with information we think might be useful in running a small business, but this should not be seen as a substitute for professional advice and we aren’t liable for your use of the information in that way.
40. Events outside our control: We do our best to control the controllables. We aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.
41. Links to other websites: This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Repotic or that of our affiliates.
    We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
    The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
42. Privacy Policy: Use of the Website is also governed by our Privacy Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the following: https://www.repotic.in/privacy-policy
43. Notices: Any notice you send to Repotic must be sent to support@repotic.in. Any notices we send to you will be sent to the email address you’ve provided us through your subscription
44. Usage limitations: You must not use our services in violation of any laws that apply to you.
45. Relationship between the parties: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us.
46. Transfer of these terms: Repotic may transfer these terms - or any of our rights or obligations in these terms - to another entity as it deems appropriate. Where the transfer relates to Repotic or a big part of Repotic being sold to a third party or merged with a third party, we will give you written notice of that.
47. Changes to these terms: We sometimes will decide to change these terms of use. But don’t worry, changes won’t apply retrospectively and, if we make changes, we’ll make every effort to let you know. You can keep track of changes to our terms by referring to the version and the date last updated at the top of the terms. We will reasonably endeavour to provide you with 60 days’ notice of material changes before they become effective, unless we need to make immediate changes for reasons, we don’t have control over. When we notify you, we’ll do it by email or by posting a visible notice through our services. If Repotic decides in its reasonable discretion that a change isn’t material, we may not notify you. Thanks for reading our terms!